Cookie Policy
Our website and app use cookies (a small file of letters and numbers that we store on your browser or the hard drive of your computer) and similar technologies such as Android's shared preferences technologies. We refer to cookies and similar technologies throughout as cookies.
Cookies are used to distinguish you from other users of our website and app for various purposes, including to provide you with a good experience when you browse our website and app, to improve our site, to enhance the provision of our services to you (and make it more personal) and improve our marketing and advertising to you.
JamDoughtnut is the controller for the personal information processed on this website and our app, our Information Commissioner Office registration Number is ZA759668 and our registered Office is 2 Leman Street, London, E1W 9US. We have appointed a Data Protection Officer (DPO), who is responsible for overseeing this privacy notice. If you have any questions or would like to exercise your legal rights, please contact our DPO using the following form: https://www.jamdoughnut.com/contact-us/ or email privacy@jamdoughnut.com
We have broken down the cookies we use into the following categories:
Strictly necessary cookies
These are cookies that are required for the operation of our website and app. These essential cookies are always enabled because our website won’t work properly without them. They include, for example, cookies that enable you to log into secure areas of our website or keep an app session without repeatedly being asked for credentials. You can switch off these cookies in your browser settings, but you may then not be able to access all or parts of our website and app.
Functionality cookies
These are used to recognise you when you return to our website and app. This enables us to greet you by name, to remember your preferences (for example, your choice of language or region), to inform our pricing strategy and personalise our offers.
Analytical cookies
These allow us to recognise and count the number of visitors/users, to see how they move around our website and app and to analyse market conditions. This helps us to improve the way our website and app work, for example, by ensuring that users are finding what they are looking for easily and that we have optimised and correctly applied our personalised pricing strategy.
Advertising / Targeting cookies
These cookies record your visit to our website and use of our app, the pages you have visited and the links you have followed. We will use this information to make our website, app, our services and the advertising displayed on it more relevant to your interests.
Strictly necessary cookies do not require your consent. For functionality, analytical, advertising / targeting cookies, we request your consent before placing them on your device. You can give your consent by continuing to use our website and app, or by clicking on the appropriate button on the banner displayed to you. If you do not wish to give consent or wish to withdraw your consent at any time, you will need to delete, and block or disable cookies via your browser settings.
We may use the same cookie for different purposes, and where this is the case, each purpose is outlined in the table at Annex 1. If you have rejected a cookie which is used by us for multiple purposes, where that cookie is also used for strictly necessary purposes, we will stop using it for any non-essential purposes but will continue to use it for our strictly necessary purposes (where we do not require your consent)
Please note that disabling these cookies will affect the functionality of the website and app and may prevent you from being able to access certain features on the website and app. The following links may assist you in managing your cookies settings, or you can use the 'Help' option in your internet browser for more details.
- Google Chrome: http://www.google.com/support/chrome/bin/answer.py?hl=en&answer=95647
- Safari: http://support.apple.com/kb/PH5042
- Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
- Mozilla Firefox: http://support.mozilla.com/en-US/kb/Cookies
You can find more information about the individual cookies we use and the purposes for which we use them in the table in Annex 1.
Please note that some of the cookies may be managed by third parties. These include, for example, providers of external services like web traffic analysis services. These third-party cookies are likely to be analytical cookies or advertising / targeting cookies.
In particular, we use HotJar and Google Analytics cookies, to obtain an overall view of visitor habits and visitor volumes, and to help improve the overall experience on our website.
HotJar provides us with analytical insights as outlined in the table at Annex 1. HotJar's privacy notice is accessible here: Hotjar - Privacy Policy, and supplements our privacy policy and cookie policy.
Google Analytics, a third-party web analysis service provided by Google Inc, uses "performance cookies" and "targeting cookies" to analyse how you use the website. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. However, this website uses Google Analytics with the expansion 'anonymizeIp()' which means that Google will truncate/anonymise the last octet of the IP address for Member States of the European Union. On our behalf, Google will use the information collected for the purpose of evaluating your use of our website, compiling reports on website activity and providing other services relating to website activity and internet usage to us. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser as described further below. Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB#/>. You may disable the use of Google Analytics by using the link disable Google Analytics. This link creates an opt-out cookie which prevents the further processing of your data. For more information about Google Analytics cookies, please see Google's help pages and privacy policy. See Google’s further information on the cookies that are used in Google Analytics.
To deactivate the use of third-party advertising cookies, you may visit the relevant consumer page to manage the use of these types of cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website and app.
If you have any questions or concerns about our use of cookies, please contact us at privacy@jamdoughnut.com or use our contact page here https://www.jamdoughnut.com/contact-us/.
Annex 1
|
Type |
Name |
Overview |
Duration |
|
Strictly necessary cookies
|
Cookieyes-consent |
Remember users' consent preferences so that their preferences are respected on their subsequent visits to this site. It does not collect or store any personal information of the site visitors. |
1 year |
|
__cf_bm |
This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. |
1 hour |
|
|
rc::a |
This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. |
Never expires |
|
|
rc::c |
This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. |
Session |
|
|
AccessToken |
Our app requires a user to log in, we store tokens (e.g., OAuth tokens) securely in an encrypted variation of Shared Preferences. This helps maintain a user’s session without repeatedly asking for credentials. |
Our app requires a user to log in, we store tokens (e.g., OAuth tokens) securely in an encrypted variation of Shared Preferences. This helps maintain a user’s session without repeatedly asking for credentials. |
|
|
DeviceToken |
Push notification device token to let backend send the notification to the correct user. |
Never expires. If the user manually clears data or uninstalls the app, the token is removed. |
|
|
DeviceId |
Unique device id to identify the device for the purposes of fraud prevention. |
Never expires. If the user manually clears data or uninstalls the app, the token is removed. |
|
|
Client |
An identifier that we use to make api calls for the purposes of to be confirmed. |
Never expires. If the user manually clears data or uninstalls the app, the token is removed. |
|
|
U_NAME |
Full name of the user for the purposes of enabling secure log-ins. |
Persists until the user logs out or the token expires. If the user manually clears data or uninstalls the app, the token is removed. |
|
|
Uid |
Email address of the user for the purposes of enabling secure log-ins. |
Persists until the user logs out or the token expires. If the user manually clears data or uninstalls the app, the token is removed. |
|
|
QuickLoginPasscode_ |
A pin number set by the user for a quick login at app startup for the purposes of enabling secure log-ins. |
Persists until the user logs out or the token expires. If the user manually clears data or uninstalls the app, the token is removed. |
|
|
QuickLoginBiometricsEnabled_ |
Flag to keep track of the biometric login was enabled by the user or not. |
Persists until the user logs out or the token expires.If the user manually clears data or uninstalls the app, the token is removed. |
|
|
Functional |
intercom-id-* |
Intercom sets this cookie that allows visitors to see any conversations they've had on Intercom websites. |
8 months 26 days |
|
intercom-session-* |
Intercom sets this cookie that allows visitors to see any conversations they've had on Intercom websites. |
7 days |
|
|
intercom-device-id-* |
Intercom sets this cookie that allows visitors to see any conversations they've had on Intercom websites. |
8 months 26 days 1 hour |
|
|
yt-remote-device-id |
YouTube sets this cookie to store the user's video preferences using embedded YouTube videos |
Never expires |
|
|
ytidb::LAST_RESULT_ENTRY_KEY |
used by YouTube to store the last search result entry that was clicked by the user. This information is used to improve the user experience by providing more relevant search results in the future. |
Never expires |
|
|
yt-player-headers-readable |
The yt-player-headers-readable cookie is used by YouTube to store user preferences related to video playback and interface, enhancing the user's viewing experience. |
Never expires |
|
|
yt-remote-connected-devices |
YouTube sets this cookie to store the user's video preferences using embedded YouTube videos. |
Never expires |
|
|
yt-player-bandwidth |
The yt-player-bandwidth cookie is used to store the user's video player preferences and settings, particularly related to bandwidth and streaming quality on YouTube. |
Never expires |
|
|
yt-remote-session-app |
The yt-remote-session-app cookie is used by YouTube to store user preferences and information about the interface of the embedded YouTube video player. |
Session |
|
|
yt-remote-cast-installed |
The yt-remote-cast-installed cookie is used to store the user's video player preferences using embedded YouTube video. |
Session |
|
|
yt-remote-session-name |
The yt-remote-session-name cookie is used by YouTube to store the user's video player preferences using embedded YouTube video. |
Session |
|
|
yt-remote-cast-available |
The yt-remote-cast-available cookie is used to store the user's preferences regarding whether casting is available on their YouTube video player. |
Session |
|
|
yt-remote-fast-check-period |
The yt-remote-fast-check-period cookie is used by YouTube to store the user's video player preferences for embedded YouTube videos. |
Session |
|
|
YSC |
Youtube sets this cookie to track the views of embedded videos on Youtube pages. |
Session |
|
|
VISITOR_INFO1_LIVE |
YouTube sets this cookie to measure bandwidth, determining whether the user gets the new or old player interface. |
6 months |
|
|
VISITOR_PRIVACY_METADATA |
YouTube sets this cookie to store the user's cookie consent state for the current domain. |
6 months |
|
|
yt.innertube::nextId |
YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen. |
Never expires |
|
|
yt.innertube::requests |
YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen. |
Never expires |
|
|
The `cache` folder in android app's sandbox |
Local Data Storage (LSOs): Used for small pieces of key-value data (e.g., user settings, flags). Sometimes used for images or other larger files created or needed by the app. |
Data remains until the user uninstalls the app, manually clears data, or it’s programmatically cleared within the app. |
|
|
truelayer_refund |
We store this variable temporarily incase there is an available truelayer refund and user begins to process it. This data is being removed when user goes out of the refund flow. |
Until user goes out of the refund flow |
|
|
referral_code |
We store this variable temporarily incase user downloads the app using a referral deeplink. |
Until user reaches referral code input screen during onboarding |
|
|
pn_status |
We store this variable to track the Push notification consent preference of the user. If the saved data and the latest consent is different we let our backend know and update the local flag to not notify the backend with unchanged data. |
Never expires. If the user manually clears data or uninstalls the app, the token is removed. |
|
|
installed_apps_status |
We store this variable to track the installation status of compatetor apps. If the saved data and the latest installation status is different we let our backend know and update the local flag to not notify the backend with unchanged data. |
Never expires. If the user manually clears data or uninstalls the app, the token is removed. |
|
|
clever_tap_pn_status |
We store this variable to track the Push notification consent preference of the user. If the saved data and the latest consent is different we let ourclevertap sdk know and update the local flag to not notify the clevertap sdk with unchanged data. |
Never expires. If the user manually clears data or uninstalls the app, the token is removed. |
|
|
refresh_shop_tab_landing |
the flag to decide The Shop Tab Landing data should be refreshed or not in case a force refresh is needed |
until user lands on the shop tab |
|
|
shop_product_pair |
In case there is a deeplink to shop prodcut detail we store this data after reading the deeplink. |
Until user automaticly taken to the shop product detail |
|
|
shop_video_feed_tooltip_status |
Being used to keep track of the tooltip appearance at the initial video feed landing. |
Never expiresIf the user manually clears data or uninstalls the app, the token is removed. |
|
|
shop_preselected_category_id |
In case there is a deeplink to shop category detail we store this data after reading the deeplink. |
Until user automaticly taken to the shop category detail |
|
|
Analytical |
_s |
This cookie is associated with Shopify's analytics suite. |
1 year |
|
_ga |
The _ga cookie is a Google Analytics third-party, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. |
1 year 1 month 4 days |
|
|
_ga_* |
Google Analytics third-party cookie to store and count page views. |
1 year 1 month 4 days |
|
|
_hjTLDTest |
To determine the most generic cookie path that has to be used instead of the page hostname, Hotjar sets the _hjTLDTest cookie to store different URL substring alternatives until it fails. |
Session |
|
|
_hjSessionUser_* |
Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site. |
1 year |
|
|
_hjSession_* |
Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site. |
1 hour |
|
|
bugsnag-anonymous-id |
BugSnag/Juicer sets this cookie for bug reporting and other analytical purposes. |
Never expires |
|
|
[insert] |
Firebase Analytics - helps us improve stability, diagnose crashes, and better understand how users interact with the app. |
[insert] |
|
|
[insert] |
Crashlytics - helps us improve stability, diagnose crashes, and better understand how users interact with the app. |
[insert] |
|
|
utm_medium |
We store this variable temporarily incase user downloads the app using one of our advertisements and creates an account. After the account creation this data is being removed from the user device. |
Until new account creation |
|
|
utm_source |
We store this variable temporarily incase user downloads the app using one of our advertisements and creates an account. After the account creation this data is being removed from the user device. |
Until new account creation |
|
|
utm_campaign |
We store this variable temporarily incase user downloads the app using one of our advertisements and creates an account. After the account creation this data is being removed from the user device. |
Until new account creation |
|
|
utm_id |
We store this variable temporarily incase user downloads the app using one of our advertisements and creates an account. After the account creation this data is being removed from the user device. |
Until new account creation |
|
|
utm_click_id |
We store this variable temporarily incase user downloads the app using one of our advertisements and creates an account. After the account creation this data is being removed from the user device. |
Until new account creation |
|
|
Targeting |
DeviceId |
Unique device id to identify the device for the purposes of personalising offers. |
Never expires. If the user manually clears data or uninstalls the app, the token is removed. |